Ending Your Tenancy
All our student tenancies are on a minimum 10, 11 or 12 month fixed term basis depending on the property that you have chosen. Your tenancy cannot be ended earlier than the fixed term. Towards the end of your fixed term, we will contact you to arrange a suitable date and time that you are available in order that we may carry out your check out.
When we meet you for your check out, all your belongings must be removed from the property and you should leave the condition of it the same as when you first moved in, except for reasonable wear and tear. All keys should be returned to us.
It is advisable to thoroughly clean the property. We recommend that you consult your original inventory if there is any doubt as to what may require your special cleaning attention. If you are part of a group who are moving out on the same date, we recommend that you arrange a meeting with housemates and allocate certain tasks to be carried out between you. For example, one person could clean the oven/hob whilst another person could be allocated a bathroom to clean etc.
The condition you should leave your own room is also very important. It needs to be clean and tidy and respectfully left (as you would have wished to have been given it) with the furniture returned to the same position it was in when you moved in. Please do your best to remove marks and stains from carpets and wipe down any marks on walls.
It is important to make good any damage caused in your property. Any drill holes (for example where shelving has been put up by you) should be filled and the area repainted.
If you would like us to meet you at the property as a “Pre Checkout” so that we can offer you general advice regarding your checkout and try and help you address any problems you have found, we are happy to do so.
As part of the process involving the release of your security deposit, we require you to provide us with a forwarding address for future correspondence which you can advise at the date of checkout.
As you know, all tenancy deposits are required to be protected within a government scheme and we will endeavour to agree any reasonable deductions for damage or excess wear during our check out meeting. However, sometimes this is not always possible because the cost of replacement items or repairs cannot be immediately established.
After you have moved out of the property, we will ask your fellow and remaining housemates for their confirmation of the condition of the communal areas and to report any existing damage as obviously they do not wish their liability to be increased should any damage be missed by us at check out.
Deposit funds will be released to you within 14 days of vacating the property. However, we normally find that the turnaround time is much quicker and within 5 working days.
After we have checked you out of the property, you will need to process the release of your deposit. To do this, you will require your Deposit Protection Service (DPS) private PIN number that would have been emailed directly to you at the commencement of your tenancy. You then need to login to the DPS website and complete the required form.